Legal
Terms of Service
These terms govern your use of this website and, where agreed, our managed service. Engagements are also governed by the specific order or agreement we sign with you, which prevails over these terms.
1. Agreement
By accessing this website or engaging NormScan ([legal entity name]), you agree to these terms. If you don't agree, please don't use the site or the service.
2. Definitions
- Service— NormScan's managed detection, enforcement and reporting in respect of a client's standards.
- Client — an organization that engages us to protect its catalogue.
- Catalogue — the standards a client asks us to protect.
3. The service
We find unauthorized copies of a client's standards, document each one, and pursue its removal through notices, delisting and host escalation. The service is a managed service: there is nothing for the client to install or operate. We are an enforcement service, not a law firm, and nothing we provide is legal advice.
4. Engagement and scope
The scope of a given engagement — the catalogue, channels and reporting included — is set out in the order or agreement we sign with the client. Pricing is scoped to that engagement, as described on our pricing overview.
5. Client responsibilities
- Provide the catalogue to be protected and the information reasonably needed to act.
- Confirm that you own or are authorized to enforce the rights in that catalogue.
- Keep your account and contact details accurate.
6. Authorization to act
By engaging us, you authorize NormScan to act as your agent for the limited purpose of submitting takedown notices and related enforcement requests in respect of your catalogue. You confirm that you hold the rights, or the authority, necessary for that enforcement, and that the requests we make on your instruction are made in good faith.
7. Evidence and records
We maintain records of detection and enforcement, including captures, hashes and timestamps, as described on our Trust & security page. These records are made available to the client and may be retained as needed to substantiate enforcement.
8. Intellectual property
Your standards and content remain yours. Our platform, methods, know-how and the way we deliver the service remain ours. Each party keeps everything it brought to the engagement.
9. Confidentiality
Each party will protect the other's confidential information and use it only to perform under the engagement. We treat client catalogues, case data and the fact of the engagement as confidential.
10. Best efforts, not guaranteed outcomes
We pursue every case relentlessly, but the open web is adversarial: a removed copy can reappear elsewhere, and some hosts are slow or unresponsive. We commit to diligent, continuous effort and full documentation — not to a specific number of removals or a fixed timeframe, unless expressly agreed in writing.
11. Disclaimers
The website is provided “as is.” To the extent permitted by law, we disclaim implied warranties not expressly stated in our signed agreement with you.
12. Limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability is limited as set out in the signed engagement agreement. Nothing limits liability that cannot be limited by law.
13. Term and termination
Either party may end an engagement as described in the signed agreement. On termination, we'll return or delete client data in line with our Data Processing Agreement, subject to any records we must retain.
14. Governing law
These terms are governed by the laws of [governing jurisdiction], and the courts of [governing jurisdiction] have exclusive jurisdiction, without prejudice to mandatory consumer protections that may apply.
15. Changes
We may update these terms from time to time. Continued use of the website after a change means you accept the updated terms; engagements remain governed by the agreement in force when signed.
16. Contact
Questions about these terms? Write to j.mota@normscan.com.